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Aisha M.
Business Success
Sep 28, 2023
5 min read
Salons have an incredible advantage: high customer retention potential. But with so many options, how do you ensure your clients don't stray?
Points for Retail, Not Just Services
Don't just give points for haircuts. Reward customers for buying that extra bottle of conditioner. It boosts your retail numbers and gives them points faster.
The VIP Tier
Create a sense of exclusivity. Once a customer reaches a certain point threshold, move them to a "VIP Tier" where they get priority booking or a free deep conditioning treatment every quarter.
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